Customer Success Manager

We are seeking a dynamic individual who has proven customer success experience in reducing churn, improving customer adoption, securing new sales and upsells, building lasting relationships and turning customers into product champions. The individual will be given ample opportunity to define and grow the Customer Success function for STACS products, developing best practices, processes, retention and growth targets and more.

If you are a Customer Success champion who thrives in a fast-growing environment, constantly improving customer relationships, adoption and growth while seeking endless opportunities to grow professionally, this is the position for you!

Job Responsibilities
  • Engage with customers to drive adoption, close new sales and upsells
  • Operates as the main point of contact for assigned institutional customer/ FIs/ Banks
  • Perform on-boarding with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime including product training, invoicing etc
  • Serve as the subject matter expert (SME) providence guidance and addressing challenges on work/project management and collaboration with customers
  • Maintain relationship oversight and proactively manage risk that threatens customer growth, satisfaction and retention
  • Build and maintain executive level relationships through our role as trusted advisors
  • Build a best-in-class customer experience, make every customer an advocate and promoter of the business
  • Consulting with customers on their internal strategies and influencing leaders to drive change across their organization
  • Work actively with internal stakeholders to drive product refinement and development
  • Minimum few years of Customer Success/Business Development experience and proven relevant track-record – coverage of financial institutions or experience in financial software sales is advantageous
  • Advanced/Higher/Graduate Diploma, Bachelor’s Degree from a recognized institute, preferably specializing in Business/Banking/Computer Science related disciplines
    What You Will Need to Thrive
    • Values teamwork above all
    • Natural curiosity to learn
    • Intrinsically motivated personality
    • Strong communication skills
    • Empathy and customer relationship management skills
    • Self-starter who thrives on complexity and independence
    • Professional in business conduct
    • Not afraid of long hours when necessary; able to handle stress well and maintain a positive mindset throughout